Contact information
Last updated: October 28, 2026
Customer Support
Sterlan is an online store operated by NORFELD COMPANY LLC. For questions about orders, products, shipping, refunds, or other customer service matters, please contact us by email at support@sterllan.com.
Website: https://sterllan.com
Support email: support@sterllan.com
Business Information
Legal business name: NORFELD COMPANY LLC
Operating brand: Sterlan
Registered business address: 1439 TAMARIND AVE APT 202, LOS ANGELES, CA 90028, United States
Employer Identification Number (EIN): 98-1951012
Orders and Payment Inquiries
For questions about an order, please email support@sterllan.com and provide your order number and a description of your inquiry so we can identify the relevant transaction.
The name that may appear on your payment card statement is Sterlan.
Refund requests must be submitted to support@sterllan.com within 30 days after product delivery and are subject to our Return and Refund Policy. Physical returns are not required for approved refunds.
Shipping Inquiries
Orders are processed within 2 to 4 business days. Products ship from China through a third-party supplier, and delivery generally takes 7 to 12 business days after dispatch. Items within the same order may arrive in separate packages.
For delivery questions or assistance with tracking information, contact support@sterllan.com.
Legal Correspondence
Legal notices and correspondence may be directed to NORFELD COMPANY LLC at its registered business address: 1439 TAMARIND AVE APT 202, LOS ANGELES, CA 90028, United States, or by email at support@sterllan.com. This address is a registered business address and is not a product return address. Sterlan does not require physical product returns for approved refunds.