Refund policy
Last updated: October 28, 2026
Return and Refund Policy
This Return and Refund Policy applies to purchases made from Sterlan at https://sterllan.com. Sterlan is operated by NORFELD COMPANY LLC, a United States company. We sell to customers in the United States and fulfill orders through a third-party supplier that ships products from China.
30-Day Refund Request Period
You may request a refund within 30 calendar days from the date your order is delivered. To request a refund, email support@sterllan.com within this period and include your order number, a description of the issue, and any supporting information requested below. Requests submitted after the 30-day period may be declined, except where applicable law requires otherwise.
Eligible Refund Requests
Refund requests may be approved when a product arrives damaged, you receive an incorrect item, your order is not delivered after the maximum stated delivery period, or you report dissatisfaction within 30 calendar days after delivery and provide a photograph of the product. For damaged or incorrect items, please provide a photograph showing the problem. We may request reasonable additional information to verify the order and assess the claim. Approval is subject to review of the information provided and any rights available under applicable law.
For an order that has not arrived after the maximum stated delivery period, contact us at support@sterllan.com with your order number so we can investigate its delivery status. The 30-day period measured from delivery does not apply to an order that has never been delivered.
Items Not Eligible for Refund
Customized or personalized products are not eligible for discretionary refunds. This exclusion does not limit remedies required by applicable law for damaged, incorrect, undelivered, or otherwise nonconforming goods.
No Physical Returns Required
Sterlan does not accept physical product returns. You are not required to send an item back to us or to our supplier to obtain an approved refund. Once your refund is approved, you may keep or dispose of the item. If disposal is appropriate, please follow any applicable local disposal requirements, including those for electronics or batteries. This policy does not restrict rights that cannot lawfully be waived.
Refund Method and Timing
Approved refunds are issued to the original payment method used at checkout. Once approved, the refund should appear on your original payment method statement within 10 business days. Your bank or card issuer may control when the credit is displayed. If the credit has not appeared after 10 business days, contact support@sterllan.com so we can investigate.
The billing descriptor for purchases is Sterlan.
Order Cancellations
If you wish to cancel an order, contact support@sterllan.com promptly. We will review whether cancellation remains possible based on the order's processing and shipment status. Cancellation is not guaranteed once an order has entered fulfillment or shipped. Any mandatory legal rights remain unaffected.
Contact and Business Information
Brand and store: Sterlan
Website: https://sterllan.com
Operator and legal entity: NORFELD COMPANY LLC
Registered address: 1439 TAMARIND AVE APT 202, LOS ANGELES, CA 90028, United States
Customer support: support@sterllan.com
Card statement descriptor: Sterlan
Applicable Law
This policy is governed by the laws of the State of Florida, United States, subject to any mandatory consumer protections that apply in the customer's jurisdiction. Nothing in this policy removes or limits statutory rights or remedies that cannot be excluded by agreement.