Shipping policy
Last updated: October 28, 2026
Shipping Policy
This Shipping Policy applies to orders placed through Sterlan at sterllan.com, operated by NORFELD COMPANY LLC. We currently sell and ship to customers in the United States only.
Order Processing
Orders are generally processed within 2 to 4 business days after payment is confirmed. Business days exclude weekends and applicable public holidays. Processing time is separate from shipping time.
Shipping Origin and Delivery Time
Products are shipped directly from China by our third-party fulfillment suppliers. Estimated delivery takes 7 to 12 business days after dispatch. Accordingly, the usual combined processing and shipping period is 9 to 16 business days, excluding any delays beyond our reasonable control. Delivery estimates are not guaranteed delivery dates.
Separate Shipments
Items from the same order may be fulfilled by different suppliers and arrive in separate packages or on different dates. Where available, tracking information may be provided separately for each package.
Tracking and Delivery Updates
When tracking information becomes available, it may be sent to the email address provided at checkout. Tracking updates can take time to appear after dispatch. Customers may contact support@sterllan.com with their order details for assistance with shipment status.
Customs Duties and Import Charges
Orders ship internationally from China to the United States. Any applicable customs duties, import taxes, customs clearance charges, or other government-imposed import fees are the customer's responsibility, unless applicable law requires otherwise. Such charges are not included in the listed product prices or any shipping charges unless expressly stated at checkout.
Delivery Delays and Non-Delivery
Customs inspections, carrier disruptions, weather, inaccurate delivery information, and other circumstances may affect delivery timelines. If an order has not arrived by the end of the stated processing and shipping period, please contact support@sterllan.com with your order number so that we can review the shipment and determine the appropriate resolution under our Return and Refund Policy and applicable law.
Shipping Address Accuracy
Customers are responsible for supplying a complete and accurate shipping address at checkout. If an address needs correction, contact support@sterllan.com promptly. Changes may not be possible after an order has been dispatched. Nothing in this section limits rights that cannot lawfully be excluded.
Contact and Business Information
Sterlan is operated by NORFELD COMPANY LLC.
Registered address: 1439 TAMARIND AVE APT 202, LOS ANGELES, CA 90028, United States.
Website: sterllan.com
Support email: support@sterllan.com
For shipping questions, include your order number when contacting support.