Privacy policy
Last updated: October 28, 2026
1. Business Identity and Scope
This Privacy Policy explains how NORFELD COMPANY LLC, operating the Sterlan online store at https://sterllan.com ("Sterlan," "we," "us," or "our"), collects, uses, discloses, and protects personal information when individuals visit our website, place orders, contact us, or otherwise interact with our services. Our registered address is 1439 TAMARIND AVE APT 202, LOS ANGELES, CA 90028, United States. You may contact us at support@sterllan.com.
Our store serves customers in the United States. This Policy also explains rights available under applicable U.S. privacy laws, including California law.
2. Personal Information We Collect
We may collect identifiers and contact details, including your name, email address, telephone number, billing address, shipping address, and account credentials if you create an account. We also collect order information, purchased items, transaction amounts, delivery status, customer service communications, and preferences you provide.
Payment transactions are handled through our payment service providers. We may receive transaction confirmations, payment status, limited payment card details such as the last four digits, and fraud-screening results, but we do not need to receive or store your full payment card number to fulfill an order.
When you use our website, we and our service providers may collect your IP address, device identifiers, browser type, operating system, browsing activity, referring pages, approximate location derived from IP address, and interactions with advertisements, subject to applicable law and your privacy choices.
3. Sources of Personal Information
We collect information directly from you when you check out, subscribe to communications, or contact support. We also receive information automatically through website technologies and from service providers involved in payments, fraud prevention, website hosting, fulfillment, analytics, and advertising, as permitted by law.
4. How We Use Personal Information
We use personal information to process payments and orders, arrange fulfillment and delivery, provide tracking updates, respond to inquiries, administer refunds, maintain and improve the store, detect fraud and security incidents, comply with legal obligations, and enforce applicable terms.
Where permitted, we also use information to measure website performance, analyze shopping activity, personalize advertising, and send marketing messages. You may opt out of promotional emails at any time using the unsubscribe link in the message or by contacting support@sterllan.com. Transactional messages about your orders may still be sent.
5. Cookies, Pixels, and Similar Technologies
Our website uses cookies, pixels, and related technologies for essential store functionality, analytics, advertising attribution, audience measurement, and marketing. Essential technologies may support shopping carts, checkout, security, and session management.
Meta Pixel may measure website visits, purchases, and advertising effectiveness, and may support advertising audiences on Meta platforms. Google Analytics 4 may measure traffic, interactions, and website performance. TikTok Pixel may measure conversions and support advertising measurement and targeting on TikTok. Klaviyo may support email marketing, customer segmentation, campaign analytics, and related tracking. Convertify may support website optimization, conversion analysis, and related on-site marketing functions, depending on the features used.
You can manage or reject nonessential cookies through any cookie preference controls made available on our website, through your browser's cookie settings, and through applicable platform advertising settings. You may also use privacy controls supported by your browser. Blocking certain technologies may affect some website features. Email marketing can be declined through the unsubscribe link in promotional emails. Where applicable law requires consent before nonessential tracking, we will request that consent before using those technologies.
6. When We Disclose Personal Information
We may disclose information to service providers that help us operate our store, including Shopify and its infrastructure providers, payment processors, shipping and fulfillment providers, customer support systems, security and fraud prevention vendors, analytics providers, and marketing platforms such as Meta, Google, TikTok, Klaviyo, and Convertify.
Products are fulfilled by a third-party supplier located in China. We may share the name, delivery address, contact details, and order contents required for fulfillment with that supplier and the shipping companies involved. These disclosures may involve processing personal information outside the United States.
We may also disclose information to comply with law, respond to lawful requests, protect rights and security, or as part of a lawful business transfer. We do not disclose personal information to unrelated parties merely for their unrestricted use. Certain advertising disclosures may nevertheless be considered a "sale" or "sharing" under California privacy law, as explained below.
7. Data Retention and Security
We retain personal information for as long as reasonably necessary to fulfill the purposes described here, including fulfilling orders, maintaining business and tax records, handling disputes, preventing fraud, and meeting legal requirements. Retention periods vary according to the information and applicable obligations.
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No method of electronic storage or transmission can be guaranteed completely secure.
8. Your Privacy Choices and Rights
Depending on your state of residence and applicable law, you may have the right to request access to, correction of, or deletion of certain personal information; obtain a portable copy; and opt out of certain targeted advertising, sales, or sharing of personal information. These rights are subject to applicable exceptions and verification requirements.
To make a privacy request, email support@sterllan.com with the subject "Privacy Request" and describe the right you wish to exercise. We may request information reasonably necessary to verify your identity or authority. We will respond within the period required by applicable law. You may appeal a denied request where your state's law provides an appeal right by replying to our decision or contacting the same email address.
9. California Privacy Rights (CCPA and CPRA)
California residents may have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act, including rights to know and access personal information, request deletion or correction, receive information about categories of personal information collected and disclosed, and opt out of sale or sharing for cross-context behavioral advertising. California law also provides rights concerning certain uses of sensitive personal information and protects consumers against unlawful discrimination for exercising their rights.
In the preceding 12 months, the categories of information we may have collected, depending on your interaction with the store, include identifiers, customer records and contact information, commercial information, internet or electronic network activity, approximate geolocation inferred from IP address, and inferences used for marketing. Sources, purposes, recipient categories, and retention criteria are described in the sections above.
Our use of advertising pixels and related technologies may constitute "sharing" or a "sale" of personal information as those terms are defined by California law. California residents may request to opt out by contacting support@sterllan.com with the subject "Do Not Sell or Share My Personal Information" and by using available website privacy controls. We will process applicable opt-out preference signals, including Global Privacy Control, where required by law. We do not knowingly sell or share the personal information of consumers under 16 years of age.
We do not use or disclose sensitive personal information for purposes that would trigger a separate right to limit its use under California law, unless otherwise disclosed and accompanied by the required choice. California residents may appoint an authorized agent as permitted by law. We will not unlawfully discriminate against anyone for exercising privacy rights.
10. Children's Privacy
The store is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact support@sterllan.com so we can review and take appropriate action.
11. External Websites and Services
Our store may link to third-party websites or services. Their privacy practices are governed by their own notices. We encourage you to review their policies before providing information to them.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes to our practices, technologies, or legal obligations. The current version will be posted on https://sterllan.com with a revised "Last updated" date. Any additional notice required by law will be provided.
13. Contact Information
Brand: Sterlan
Legal entity: NORFELD COMPANY LLC
Registered address: 1439 TAMARIND AVE APT 202, LOS ANGELES, CA 90028, United States
Website: https://sterllan.com
Email: support@sterllan.com